Help
Frequently asked questions
Quick answers about buying, delivery, regions and refunds. Can't find yours? Message us.
Ordering and payment
Do I need an account to buy?
No. You can check out as a guest with your email address, and we email you a link to your order. With an account you see all your orders on any device.
How can I pay?
By card and the local payment methods shown at checkout. The fee of the method you choose is shown before you pay. Some methods charge in Indonesian rupiah at the rate shown on the payment page.
What currency are prices in?
US dollars. Once you review your cart, its prices are held for 15 minutes.
How do I use a promo code?
Type it in the promo code field at checkout and press Apply. The discount shows before you pay. One code can be used per order.
Delivery
How fast do I get my key?
Usually within a minute after your payment is confirmed. For security, our team checks some orders by hand first, which can take a little longer.
Where do I find my key?
In your vault on the order page. Open it from the link in your email, or from My orders when you are signed in. We email you the link, never the key itself.
What if a key is out of stock after I pay?
We deliver it as soon as it is available, or refund you.
I didn't get the email. What now?
Check your spam folder first. If you have an account, your order is under My orders. Otherwise write to us with the email address you used and we will send the link again.
Keys and regions
What is a region lock?
Many keys only activate in certain countries. Each product page names the key's region. If we detect that you are outside it, we ask you to confirm before you pay.
How do I activate my key?
Each product page has activation steps under "How to activate", and our redeem guides cover Steam, Roblox and Ubisoft step by step.
My key doesn't work. What should I do?
Check that the platform and region match your account first. If the key is still rejected, contact us within 7 days with a screenshot of the error. We replace the key or refund it after checking with our supplier.
Refunds and safety
Can I get a refund?
Yes, within 14 days for a key you have not revealed yet, and always for a key we could not deliver. A revealed key that works cannot be refunded. Refunds go back to the payment method you used; banks usually take 5 to 10 working days.
Where do your keys come from?
From our wholesale partner Kinguin. Every key is new and unused.
Is paying here safe?
Yes. Card details are entered at the payment provider and never reach us, the site is protected by Cloudflare, and keys are stored encrypted.